Call us at: 073-7437277
Or send an email to: customercare@trestlv.com
RETURNS AND EXCHANGES
If you’d like to return an item from your order, you must contact us within 14 days of receiving the item to organise either an exchange/refund via phone 073-7437277 or email: customercare@trestlv.com
Online orders have two return options:
1. Bring the goods to TRES Store: 58 Ahad Haam street Tel Aviv IL
2. Return with a courier (from home) - Costs 30 NIS (For deliveries in Israel)
To be eligible for a return, your item must be in its new, unworn state with its original tags and packaging within 14 days from the date of receipt (for orders placed online) or the date of purchase where an item was purchased in our store.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you regarding the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
To return your product, send your items to:
58 Ahad Haam street Tel Aviv IL 6525434
Please ensure you have completed the returns form included in your original order and send back with your returned item/s.
Regrettably, returns shipping costs will not be refunded (although some exceptions do apply) unless your item is faulty whereby the original shipping cost and the returns postage will be refunded. If you receive a refund, the cost of return shipping will be deducted from your refund where an exchange has taken place.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Until your item has arrived with us, we do not take responsibility for the shipping of this item and therefore suggest you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LATE OR MISSING REFUNDS
Please allow 7-10 business days for your refund to be processed. If you haven’t received a refund within that time, first check your bank account again. Then contact your credit card company, it may take some time before your refund to appear on your account.
Finally we advise you to contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@trestlv.com
EXCHANGES
If you need to exchange an item, send us an email at customercare@trestlv.com and send your item to: 58 Ahad Haam street Tel Aviv IL 6525434.
The customer is responsible for paying for shipping costs for returning any item/s using a trackable shipping method. All shipping costs are non-refundable.
Unfortunately we do not offer refunds on any Gift Cards purchased.
