ISRAEL
Standard shipping fee for all orders 20 NIS
Free shipping on all orders over 500 NIS
Standard delivery within Israel takes 1-3 days. Please note, delivery to more remote places may take longer than 3 days. Once your item has been shipped you will be notified of your estimated delivery date via email.
We offer a collect from store service available at our Tres store from Sunday to Friday.
SPECIAL INSTRUCTION
We ship products from Monday to Friday either to your home address or other address specificed e.g. your work address. When placing your order, you also have the option to provide us with any special delivery instructions, e.g 'please leave next door if out'.
Once your order has shipped, you will receive an email with tracking information to track your items progress online.
Please be sure to enter your correct mobile number when prompted at the checkout as the courier service may need to contact you.
WORLDWIDE
We ship all international orders via DHL to the following countries only:
Australia
Austria
Belgium
Brazil
Canada
Denmark
Finland
France
Germany
Greece
Hong Kong
Ireland
Italy
Japan
Netherlands
Norway
Poland
Portugal
Spain
Sweden
Switzerland
United Kingdom
United States
Please note, international deliveries may be subject to additional handling charges. Taxes and customs charges are the sole responsibility of the customer. These charges vary and are calculated and charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.
United States & Canada: 20$
Please allow 5-7 working days to receive your order. Orders will be shipped via DHL.
Europe Zone 1: 20$
Shipping charges vary depending on which part of Europe you are shipping to. Please allow 3-5 working days to receive your order.
Rest Of The World , Europe Zone 2: 30 $
Please allow 5-7 working days to receive your order. Orders will be shipped via DHL.
RETURNS AND EXCHANGES
If you’d like to return an item from your order, you must contact us within 14 days of receiving the item to organise either an exchange/refund via phone 073-7437277 or email: trestlv@gmail.com.
To be eligible for a return, your item must be in its new, unworn state with its original tags and packaging within 14 days from the date of receipt (for orders placed online) or the date of purchase where an item was purchased in our store.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you regarding the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
To return your product, send your items to:
58 Ahad Haam street Tel Aviv IL 6525434
Please ensure you have completed the returns form included in your original order and send back with your returned item/s.
Regrettably, returns shipping costs will not be refunded (although some exceptions do apply) unless your item is faulty whereby the original shipping cost and the returns postage will be refunded. If you receive a refund, the cost of return shipping will be deducted from your refund where an exchange has taken place.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Until your item has arrived with us, we do not take responsibility for the shipping of this item and therefore suggest you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LATE OR MISSING REFUNDS
Please allow 7-10 business days for your refund to be processed. If you haven’t received a refund within that time, first check your bank account again. Then contact your credit card company, it may take some time before your refund to appear on your account.
Finally we advise you to contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at trestlv@gmail.com.
EXCHANGES
If you need to exchange an item, send us an email at trestlv@gmail.com and send your item to: 58 Ahad Haam street Tel Aviv IL 6525434.
Unfortunately we do not offer refunds on any Gift Cards purchased.
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